CHANGES
If your reservation is less than 24 hours old, you are allowed a penalty free change. Fare difference may still apply.
Each fare has different change penalty fees that apply according to the fare you have purchased.
To make changes to your reservation, you must contact a customer service agent by calling +1 (809) 826 – 4333 or writing to customerse[email protected].
If your ticket was purchased through a travel agency, you should contact that agency directly.
Tickets are not transferrable to other people.
CANCELLATIONS
If you wish to cancel your ticket, you must request the cancellation at least 24 hours before the departure date of your flight. Tickets are non-refundable.
If you cancel your flight for personal reasons, your ticket remains valid for a period of one year where you will have the opportunity to rebook, although you may incur additional charges. If the reservation is not canceled 24 hours before the scheduled departure it will result in additional no-show penalties.
If your flight is canceled directly by the airline for any reason, our agents will make every effort to contact you so that you may be rebooked and protected on the next available flight.
