Questions about your upcoming trip? We have answers


Here you may find the general information and travel requirements as well as our personal recommendations for a smooth and happy trip.

Baggage Basics

Each fare includes a carry-on bag and the first checked bag free plus a personal item (such as a handbag) that you may take on board. Additional checked bags and overweight items are subject to space availability on the aircraft and may incur additional charges.

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Cancellations and Changes

All changes are subject to availability. Additional charges may apply. If you wish to cancel your ticket, your ticket will remain valid for one year from the date of purchase.

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Special Assistance

We offer mobility assistance and wheelchairs in all the airports where we operate. We also offer transportation services to unaccompanied minors between 5 to 13 years of age. Special service requests must be made more than 48 hours before the departure of your flight.

Payment Methods

We offer a range of payment options to make purchasing tickets and booking flights as simple and secure as possible. We remind our customers that when making web purchases with a credit card, they must present the card at the check-in counter before their flight for security and verification purposes.

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International Travel Guide

Find out about the latest travel and health requirements per destination. Every passenger must have all the necessary travel and identification documents in order.

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Airport Location & Information

Did you know that La Isabela Airport is only 20 minutes from Santo Domingo city center? We connect you to the Caribbean from our quaint hub. Come and check it out!

Click here to see airport locations and other points of sale.

Pet Travel

The cost o pet transportation in cabin is $100 USD per way. The transport of pets in the baggage hold is subject to space availability.

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Group Reservations

We offer special rates and discounts for vacation groups and corporate frequent travelers. Contact a sales executive now at [email protected]

Diplomatic Passengers

All passengers traveling with diplomatic passports can request tax exemptions at the time of purchase. You can request it by writing to [email protected]