Involuntary changes & cancellations
Did your plans change? Don't worry!
In the event that your flight is cancelled for reasons including, but not limited to, air border closures, storms, natural disasters or a WHO-declared pandemic, we recommend you consult this page for full information on Air Century's policies for this type of disruption.
We understand that the current circumstances create uncertainty and impact your travel plans. If your travel was affected by the border closure situation with Haiti, get information on how to cancel or modify your trip here.
Cancellations
For all flight cancellations due to force majeure, we are offering a credit to be used with one year of validity from the date of reopening of your destination.
If your flight could not be operated due to border closures, this credit will be applied automatically.
Changes
When it comes time to select a new flight date or use your ticket credit, Air Century will apply a change penalty suspension policy to any ticket issued that has been affected by the border closure of your flight departure.
Any penalty suspension is subject to change as policies change and may only be applied to the first change. Any subsequent changes will be subject to penalty. Fare differentials still apply.
For up-to-date information on all available flight options and the health and safety requirements for each, you can access our travel guide here.
If you have any other questions or concerns, please do not hesitate to contact us at customerservice@aircentury.com.
Thank you for choosing us and we hope to see you on board soon!
We understand your situation and regret the inconvenience caused. To protect your purchase Air Century is applying a temporary change penalty cancellation policy. Once we resume operations, you may use your ticket at no change penalty cost through a travel credit.
If, due to exceptional circumstances, your flight with us has been canceled, we offer you the opportunity to reserve the amount you paid in the form of Flight Credit, to be used on future flights. to be used for future bookings.
The credit created can be used with one year of validity from the date of reinstatement to your destination. your destination. When it is time to make the desired change, just write to us with your ticket number or reservation and your new travel date. No change penalties will apply.
