Travel Notice for flight changes due to COVID-19
¿Change of plans? No worries!
We understand that current circumstances create uncertainty and anxiety regarding your travel plans. On this page you will find updated information on any flight changes due to COVID-19, all procedures and the available options.
Based on the measures implemented by the Dominican government to contain the spread of COVID-19, the Dominican Civil Aviation Institute (IDAC) has once again extended the suspension of all commercial flights to and from the Dominican Republic. For these reasons, Air Century has extended the suspension of all our regular operations until further notice.
Due to uncertainty regarding the reopening date of our flights, Air Century is not currently accepting change requests.
We know these are difficult times for everyone and we appreciate your patience and understanding. To protect our staff and comply with quarantine measures we have modified our hours of operation and limited our employees’ exposure to COVID-19. Any news or update of our regular operations will be published on our social networks such as Instagram and Facebook.
Air Century remains in permanent contact with aviation and health authorities and closely follows developments related to COVID-19 in order to implement all official requirements and recommendations. Come back to this page for the latest developments.
For all itinerary cancellations, we are offering a voucher credit to re-book your flight on a later date. All credits are valid for one year from their date of purchase and must be used within their year of validity. If your flight was due to depart from March 20th – May 25th, it is automatically applied.
Once you are ready to rebook your flight or use the credit of your canceled ticket, Air Century will apply a temporary suspension of our change fees for all tickets issued from March 15 to June 30 of this year.
* Any suspension of change fees is subject to change as the policies vary and can only be applied for the first change. Any subsequent changes will be applicable to change penalties.
If you have any other questions or concerns, please feel free to reach out to us at [email protected]
Looking forward to seeing you on board soon!
My flight was canceled due to the lockdown. What to do?
To protect your purchase, Air Century is applying a temporary change penalty cancellation policy. Once the lockdown is lifted, you can use your ticket without any change penalty fee through a voucher (travel credit).
How does a voucher or a travel credit work?
If due to exceptional circumstances, your flight with us has been canceled, we offer you the opportunity to reserve the amount you paid in the form of Flight Credit, to be used in future reservations.
This credit can be used with up to one year of validity from your purchase date. Once it is time to make the change you want, just write to us with your ticket number or reservation code and your new travel date.
Why can't I change my booking?
Due to the uncertainty regarding the date of reopening of commercial flights to and from the Dominican Republic, Air Century is not accepting change requests at the moment.
Will there be special flights for stranded residents?
For any questions regarding repatriations or special flights you should contact the embassy of your country of residence. Air Century provides charter flights for this purpose in coordination with embassies and the Ministry of Foreign Affairs.