COVID-19 TRAVEL NOTICE
Travel Notice for flight changes due to COVID-19
¿Sudden change of plans? No worries!
The Dominican Civil Aviation Institute (IDAC) has announced the opening of air borders, moving forward with safety and sanitation measures implemented by governmental authorities. For these reasons, Air Century has restarted its regular operations to Port-au-Prince, Haiti, Havana, Cuba, St. Maarten, Curaçao and Aruba.
We understand that current circumstances create uncertainty regarding your upcoming travel. If your plans have been affected by the current pandemic, use this page to learn how to modify or cancel your flight.
For updated updated information on all available flight options and the health and safety requirements of each you may access our Travel Guide here.
We know these are difficult times for everyone and we appreciate your patience and understanding. To protect our staff and comply with quarantine measures we have modified our hours of operation and limited our employees’ exposure to COVID-19. Any news or update of our regular operations will be published on our social networks such as Instagram and Facebook. Air Century remains in permanent contact with aviation and health authorities and closely follows developments related to COVID-19 in order to implement all official requirements and recommendations.
For all itinerary cancellations affected by the closing of borders, we are offering a voucher credit you may use to rebook your flight on a later date. All vouchers are valid for one year from the date of reopening of your destination.
If your flight was due to depart, but didn’t due to the border closure situation, your voucher credit was automatically generated.
Once you are ready to rebook your flight or use your voucher credit, Air Century will waive the change penalties for all tickets affected by border closures or positive PCR test results.
The suspension of change fees can only be applied to the first change. Any subsequent changes will be applicable to additional charges. Fare differences may still apply.
If you have any other questions or concerns, please feel free to reach out to us at [email protected]
Looking forward to seeing you on board soon!
My flight was canceled due to the lockdown. What to do?
To protect your purchase, Air Century is applying a temporary change penalty cancellation policy. Once the lockdown is lifted, you can use your ticket without any change penalty fee through a voucher (travel credit).
If your flight was to Santiago de Cuba or Puerto Rico, you may request a refund by writing to [email protected]
How does a voucher or a travel credit work?
If due to exceptional circumstances, your flight with us has been canceled, we offer you the opportunity to reserve the amount you paid in the form of Flight Credit, to be used in future reservations.
This credit can be used with up to one year of validity from your purchase date. Once it is time to make the change you want, just write to us with your ticket number or reservation code and your new travel date.