Frequently Asked Questions
Interesting questions and answers for our users
FAQ
¿How can I purchase my tickets with Air Century?
- Buying directly on our website bookings.aircentury.com.
- By calling our reservation center at +1 (809) 826 – 4333.
- Visiting the nearest sales office.
- Click here to see some of the sales locations on the islands where we operate.
- Requesting our services in the travel agency of your preference.
¿How can I purchase my tickets with Air Century?
- Cash at any of our points of sale
- Credit Card
- Bank transfer (your payment must be made and validated within a time limit)
- Paypal
- Voucher/Credit
¿How can I make a purchase for a family member or friend?
We do not recommend purchasing tickets for third parties directly on the website with your credit card, as your credit card must be verified at check-in. For more information about our payment methods click here.
I made a purchase through the web portal, but I have not received my e-ticket. ¿What do I do?
You must contact customer service to confirm your purchase.
If there is an issuance error, it will have been automatically notified and will be worked on as a priority by our reservations department. If your ticket cannot be issued, the payment will be canceled.
My ticket contains an error, ¿what should I do?
If your first name, last name, date of birth, passport number, or other information is misspelled and needs to be corrected, you must contact a customer service agent to make the change.
Name alterations of up to two (2) letters are allowed at no additional cost, as long as it does not change the meaning or the name. For example, changing the letter of the surname Hernandez to Fernandez would not be allowed.
Likewise, no change of full name or transfer of ticket to another passenger is allowed.
Penalty charges may apply to any changes. If your ticket is purchased through a travel agency, you must contact an agency representative directly.
I am buying a one-way ticket, ¿I will have problems leaving the country?
If you are traveling on a visa and are not a resident or citizen of the destination country, you are required to have a valid exit document as proof of return to your country. Otherwise, you will not be allowed to leave your country of origin.
¿What are the immigration requirements for my trip?
Compliance with immigration requirements is the responsibility of the passenger. It is essential to confirm all visa, health, and entry permit requirements directly with your consulate or immigration authorities.
Remember to verify that all documents are valid for your travel dates.
¿Can I change or cancel my itinerary after I have purchased my airline ticket?
If your ticket is less than 24 hours old, a penalty-free change is allowed. Fare difference may apply.
If you wish to cancel your ticket, you must request it more than 24 hours prior to your flight departure.
Each fare has different change penalty conditions that apply according to the fare you have purchased.
To make changes to your airline ticket you must contact a customer service agent at +1 (809) 826-4333 or customerservice@aircentury.com.
If your ticket was purchased through a travel agency, you must contact an agency representative directly.
¿How do I request my invoice with tax receipt? (Applies only to the Dominican Republic)
If you have purchased your airline ticket on our website you will have the opportunity to provide the necessary information to request the invoice. If you have already purchased your ticket, you can request a tax receipt by calling our reservation center at +1 (809) 826 – 4333 or by writing to the customer service email: customerservice@aircentury.com.
¿What are the baggage conditions of my tariff? How much does it cost me to bring additional baggage?
Each fare includes the first checked bag free of charge and one carry-on bag plus one personal item (such as a purse or backpack) that you can take on board.
Additional checked bags and overweight items are subject to space availability on the aircraft and incur additional charges.
For more information, see our <a href=”/en/baggage/” target=”_blank” rel=”noopener”>baggage policy</a>.
¿How are baggage losses or delays handled?
Baggage delay is considered when the passenger receives his baggage hours after the flight. To receive your baggage as soon as possible, you should contact a customer service agent who will take the following steps:
- Claim PIR is received.
- The location of the baggage is validated with the airport involved.
- Validate with the baggage department about the transfer of the baggage to its final destination (flight and time at which it will be sent).
- Passengers are informed of the time their luggage will be sent to its final destination.
- A one-time basic need payment equivalent to $50 USD applies.
- Air Century will not be liable to the extent that the damage is due to an act of God or force majeure, to a defect, or to a defect inherent to the baggage. This damage caused in the event of delay, looting, destruction, loss or damage to baggage occurring on board the aircraft or during any process in which the baggage is in the custody of the company.
¿Is it possible to check in online?
This service is not currently available.
¿When should I be at the counter to check in?
You must present yourself at least 1 hour before your flight departure time at the check-in counter, with or without checked baggage.
¿What is considered as groups? ¿And what are the conditions to apply for it?
Groups are considered to be a minimum of ten (10) passengers flying together, on the same dates and under the same reservation.
The agency or group organizer is responsible for flying a minimum of ten (10) passengers, otherwise, the amount payable reverts to public fare, and exclusive fare privileges will be lost. Infants are not counted for this concession. The airline is not responsible for any adjustments to government taxes and fees that may be generated.
The conditions of this GROUPS service are as follows:
- Date changes do not apply.
- Name changes may apply prior to issuance.
- Name changes do not apply after ticket issuance.
- Tickets must be issued 15 days prior to flight departure.
- Full payment must be completed 30 days prior to flight departure.
- This fare cannot be combined with promotions, discounts, corporate or negotiated fares.
- The organizer must notify the number of infants and/or children included in the trip. They must be accompanied by a parent or guardian with the proper permits according to the immigration regulations of each country.
For more information and details, please write to groups@aircentury.com.
Frequently Asked Questions
Preguntas y respuestas de interés para nuestros usuarios
