Privacy
Information about tracking cookies and privacy policy
1. Privacy Policy
At Air Century, we respect your privacy. That is why we would like you to know what information we collect when you use an Air Century web site (aircentury.com, its subdomains and any other web site owned, operated and/or controlled by Air Century). We also want to make sure you understand how your information is protected, how it may be used, and our legal basis for doing so. By using Air Century’s Online Services, you agree to this policy and the practices it describes.
All information described in this Privacy Policy is processed by Air Century S.A., (“ACSA,” “we,” “us,” “our,” or “our”) as the data controller. This Privacy Policy describes our practices relating to the use, storage and disclosure of personal information we collect from or about you when you interact with us in the course of providing our commercial air travel services, ancillary services or other services that we provide or that are provided by third parties acting on our behalf, including when you use our AirCentury.com website (“Website”). This Privacy Policy also describes how we process the personal data of individuals representing our commercial customers and suppliers.
Air Century reserves the right to modify this Privacy Policy at any time without notice. We will post any changes on our website.
This privacy policy is not a contract and does not create any legal rights or obligations.
2. How to Contact Us
If you have any questions or comments about this privacy policy, please contact our customer service center by phone at (809) 426-4333 or by mail at customerservice@aircentury.com.
3. How we collect and receive your information
3.1 We collect information when we:
- You use or access our website or application, for example, when you complete the “passenger details” section during the completion of a booking, even if you do not finalize the booking.
- Communicate with us by email, telephone, in writing, through our customer service pages or social media; use our services, including when you travel with us, use the airports where we operate or our facilities, for example, lounges within those airports.
- Through cookies and other tracking technologies on our website and application (see section 6 below); is associated with a company with which we do business.
4. How we use your data
We do not sell your Personal Information to third parties and only use it in accordance with this Policy.
We may use the information we collect about you for any purpose consistent with the statements in this privacy policy or as permitted by applicable law for the purposes of, for example, completing transactions, responding to your requests, verifying whether a visitor meets certain criteria for processing a request, promoting, maintaining and optimizing the Air Century Online Services, and notifying you of promotions, updates or special offers, such as offers from Air Century affiliates, that we believe may be of interest to you. We also use your information to provide you with a more efficient and personalized customer experience across our Air Century Online Services and to provide you with advertisements and other information tailored to you and your interests. In addition, we may use your information offline to also provide you with services, including, but not limited to, customer service, in-flight and reservation services. For example, some data is collected so that when you visit a particular Air Century online Service more than once, that Service will recognize you. In addition, we may share the information we collect about you (including your Personal Information) with our parent, subsidiary or affiliated entities without restriction.
Air Century and our advertising management companies will use your information, such as your browsing and other online activities, to provide you with advertisements while you are using Air Century Online Services or other online services that we believe may be of interest to you. Some of these advertisements may be designed to encourage you to return to our Online Services. In addition, ad serving services, advertisers and other third parties may use Tracking Technologies on Air Century Online Services and Third Party Services to track your activities across different times and services and to customize advertisements based on your activities, which may include sending you an advertisement on a Third Party Service or third party device after you leave the Online Services.
We only base our use of your personal data on the legitimate interests we have when we consider that these are not overridden by the interests or rights of the individual.
Please note that you can always withdraw your consent to process your information at any time, as described in section 7.
4.1 – Legal requirements
Where permitted or required by law, we may use your personal information when necessary to comply with a reasonable request made by a regulatory or law enforcement authority, entity or agency, or in the defense of legal claims.
We may also use or disclose your information (including to third party companies) to perform charge verifications, establish or collect debts, fight fraud, or protect the rights or property of Air Century, our customers, our service providers, our affiliated companies, our Online Services, and our users.
4.2 – What if I do not provide this information?
In some cases, we are legally required to collect certain information from you to provide the services you requested, such as Secure Flight passenger data or advanced passenger information when you make a reservation to fly within the U.S., to or from the U.S., or for point-to-point international travel. If this information is not provided we will not be able to provide the service to you.
In some circumstances we need your information to fulfill our contract with you or to provide products and services, such as payment details and sometimes credit check information. If you do not provide us with this information, we may not be able to establish or perform the contract, or provide the products and services to you.
4.3 Authorization on behalf of another passenger
When you provide us with information about your travel companions (if, for example, you make a reservation on their behalf), you confirm that you have obtained their authorization to provide us with their information and you have their consent to use it in accordance with this Privacy Policy. If you are unable to make these confirmations, you should not provide us with personal information about these individuals.
4.4 Disclosure of personal information to passengers traveling under the same reservation
When you make a reservation, you will be provided with a reservation reference such as a confirmation number or history locator number. Your booking reference must be kept confidential at all times. Disclosure of your booking reference to other passengers may allow them access to your booking details throughout our systems. If you are traveling with other people on the same reservation and do not want those people to know your individual reservation details, you may select to have each person make and pay for reservations separately.
5. Data Retention
We store your information for as long as required by law or as long as necessary to support the business purposes described in section 4 of this Privacy Policy and in accordance with our record retention policies. In general, this storage will be (i) at a minimum, for as long as our relationship exists, (ii) for as long as you may have a claim against us and for us to defend ourselves, and (iii) for as long as required by aviation tax and other applicable laws and regulations.
Only information provided for travel authorizations, purchases and related activities will be stored on our operating systems as necessary to provide you with the services you requested. We take all reasonable precautions to keep all information obtained in connection with the Online Services protected from unauthorized access and use and periodically review our security measures.
When you affirmatively provide us with Personal Information such as your name, address, telephone number, credit card information, travel details, etc., make a reservation or use any feature of the Air Century Online Service, your information is encrypted and transferred over a secure connection, available on most Internet browsers. The lock icon found on most browsers will appear closed and the first characters of the Web site address will change from “http” to “https” when accessing a secure server. Please note that if you provide information outside of a secure server, Air Century cannot guarantee that the information is protected by appropriate safeguards. Once we receive your information, we store it under a secure firewall system that blocks access to the information from outside our network. Only individuals authorized by Air Century and our approved companies described in this policy have access to your information.
6. How we use cookies website
Air Century uses cookies, tags and other similar technologies. For purposes of simplicity, we refer to all of these technologies as “cookies”. These technologies allow us to recognize your preferred information, keep a history of your purchases, and facilitate the effective administration of the Web site. The information we collect is used to enhance your visit to the website and to provide you with information tailored to your needs.
Please refer to your browser settings to learn more about cookie handling.
7. Your Rights
This section applies only to persons residing in the European Union and other countries that grant the rights described herein.
7.1 – Requesting a copy of your information
To the extent permitted by law, you may ask us to confirm whether or not we process your personal information, and details of the information we hold about you and how we use it.
You also have the right to access your personal information and to have a copy.
7.2 – Right to rectification of personal data
If you believe that personal information we have about you is not correct, you may ask us to correct it. You may also ask us to complete personal information about you that is incomplete.
7.3 – Right to erasure of your personal data (“right to be forgotten”)
You may request deletion of your personal information in certain circumstances. For example, you may request deletion if:
- The personal information is no longer needed in connection with the purposes for which it was collected or processed for another purpose.
- You have withdrawn your consent and we have no lawful reason to process the personal information.
- You have exercised your right to object to the processing of personal information and we do not have legitimate grounds to allow us to continue processing.
In certain circumstances, we may deny a request for erasure, for example, if we need to use the personal data to comply with a legal obligation or to establish, present or defend legal claims.
If you exercise your right and request deletion, this action will potentially delete the records we have for your benefit.
8. TSA secure flight program
The Transportation Security Administration (TSA) protects all commercial airline passengers and baggage.
As part of the TSA’s mission to secure America’s airports, the TSA requests that you provide such Personal Information, such as your full name, date of birth, and gender for suspect list screening, pursuant to Article 49, Section 114 of the U.S. Constitution, the Intelligence Reform and Terrorism Prevention Act of 2004, and 49 C.F.R parts 1540 and 1560. The TSA may also request that you provide certain Biometric Data, such as fingerprint scans and facial recognition data. Failure to provide your full name, date of birth, gender or other information required by the TSA will result in you being denied transportation or authorization to enter the boarding area. The TSA may share the information you provide with law enforcement, intelligence agencies or others under its published system of records information. For more information about TSA’s privacy policies or to review the system of records information and privacy impact assessment, visit the TSA website at www.tsa.gov.
9. Links
Our website contains links to other sites. We are not responsible for the content or privacy practices of such sites, and the Privacy Policy does not apply to information collected by such sites. When you leave our website via a link to interact with another site that is not governed by our privacy policy, a new window will open in your browser.
10. Security
Information security is important to Air Century. We have established physical, electronic, and administrative safeguards to protect the information we collect in accordance with our Privacy Policy. These security measures are reviewed frequently to protect against unauthorized access, disclosure and misuse of your information, and to maintain the accuracy and integrity of such information.
11. Data transfer
Air Century is based in Santo Domingo, Dominican Republic, and we may transfer personal information in compliance with applicable laws of the Dominican Republic and other jurisdictions where Air Century provides services.
For European residents: Some of the countries where Air Century provides services may not have data protection laws equivalent to those that exist in your location. If we must transfer personal data outside the European Union, we will take steps to ensure that your personal data is protected upon departure. In particular, we ask third parties to whom we transfer your data to agree to be bound by the Model Clauses approved by the European Commission, and permitted under Article 46 of the European Union’s General Data Protection Regulation (GDPR). This provision includes where it is necessary to transfer information in order to enter into a contract between us and you, and where the transfer is necessary in connection with legal proceedings.
